Tourist complains against Shimla hotels highhandedness
The Deputy Commissioner
Sub: Misbehave and Fraud by Brightland Hotel-Shimla.
I had booked the reservation for two days (7th May 2010-9th May 2010) in Brightland Hotel Shimla on 19th April through internet.
The booking was confirmed by the hotel via email on 21st April 2010. We had confirmed to them over phone and email that we will reach Shimla by Volvo Bus of HSRDC at 9 am and hotel had confirmed to us over phone that room is available for us.
We had deposited Rs.3000 as advance for booking in their bank account post which we had received the above confirmation. No mention of 12 Noon check in/out was mentioned in the confirmation email by hotel nor did they inform us over phone.
When I reached Shimla on 7th May at 6 m, I requested the hotel to give me the room and they straight away denied saying ‘There is no room available for you’. This was like a shock for a tourist who had given money for advance booking a month back, had confirmed it a day before over phone and now he has been told that room is not available!!!.
After lot of arguments, I had to call traffic police but they still denied to give us room and behaved very rudely with us. We then approached local police at Sadar Police Station, Shimla. The cops (Mr. Chandra Shekhar and his colleague) were very helpful and they came along with us to Hotel and had a 1 hour long discussion with hotel owner but Hotel Owner was very rude, adamant and unethical.
He was not ready to return our money back nor did he allot any room to us despite of taking money from us. Then, the SHO of Sadar Police also spoke to Hotel Owner but he was not ready for any adjustments and finally they take our written complaint to book it in their registers.
Hill stations like Shimla has always been a preferred place of tourists to have a relaxing and a good time to spend their holidays where they expect a friendly, cooperative and healthy environment. We found the people as well as the police in Shimla very much co-operative and friendly to people but
Hoteliers like BRIGHTLAND hotel spoil that environment by their rude, unfriendly, inhuman and fraud behavior thereby making the tourist’s trip a horrible journey!!!
I request Police and respective department to take necessary action against the Hotel Owner and help me get my money refunded of Rs.3000 from BRIGHTLAND HOTEL.